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Data Security & Trust

Privacy Policy

Last updated: October 2026

1. Introduction

At Aarogya Physiotherapy ("we", "our", "us"), we are committed to protecting and respecting your personal privacy. This Privacy Policy outlines how we collect, store, and safeguard your medical and contact information when you utilize our physiotherapy home visits in Lucknow, access our website, or communicate with us through WhatsApp and phone calls.

2. Information We Collect

To provide accurate clinical physiotherapy and schedule home visits, we may collect the following details:

  • Personal Information: Name, age, gender, emergency contact, and residential address in Lucknow.
  • Medical Information: Pain symptoms, diagnosis, doctor referral notes, surgical history, X-ray/MRI reports, and medications.
  • Communication Details: Phone number, email address, and WhatsApp chat history pertaining to your scheduling and exercise check-ins.

3. How We Use Your Information

Your data is collected strictly for clinical and operational purposes:

  • Conducting tailored clinical assessments and progressive rehabilitation treatments
  • Coordinating travel routes for physiotherapists to your Lucknow home address
  • Sending appointment confirmations, exercise reminders, and video posture demonstrations
  • Sharing session payment receipts and billing statements

4. Medical Confidentiality & No Sharing

We respect medical oath ethics and physician-patient confidentiality. We do not sell, rent, or lease your personal information to third-party marketing companies, advertisers, or lead brokers. Your medical history is accessible exclusively to your attending physiotherapists (Dr. Arpita Singh or Dr. Muntaha Jafri).

5. Data Security & Retention

Patient case files are maintained in encrypted digital formats and stored securely. We retain treatment history solely to guarantee continuity of care if you require subsequent therapy in the future.

6. Your Rights

You have full legal control over your records. You may at any point request a copy of your clinical progress notes, update your contact details, or request full digital erasure from our communication lists.

7. Contact Us Regarding Privacy

If you have any questions or wish to exercise your patient rights, contact us directly: